Frequently Asked Questions
Everything you need to know about shopping at the Ado Official Music Shop.
When will my pre-order items ship?
Pre-order items, including limited edition CDs and exclusive merchandise, typically ship on the official release date listed on the product page. Please note that if your order contains both in-stock and pre-order items, the entire shipment will be held until all items are available.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific digital wallets. All transactions are processed in a secure environment to protect your financial information.
Do you offer international shipping?
Yes, we ship Ado's official merchandise and music globally. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Can I return or exchange my order?
Unopened CDs, Blu-rays, and unworn apparel can be returned within 30 days of delivery. Due to the nature of the products, digital downloads and open media cannot be returned. Please contact our support team to initiate a return authorization.
How can I track my package?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sold here official?
Yes, this is the Ado Official Music Shop. All items sold on this website are 100% authentic, officially licensed merchandise and media produced in collaboration with Ado and her management team.